Getting started
Creating a first board, choosing the right number of steps, deciding when labels help, and keeping routines simple enough for real use.
Support
Help that stays practical.
If you need help with SnapThen, use the support button below. Support can help with setup questions, restore and backup issues, import or export problems, permissions basics, and testing feedback.
Start here
Before you email, these details save time.
If support has to guess the platform, the device, or the exact step that failed, it slows everything down. A short factual description is usually more useful than a long one.
Example
I was restoring a backup on a tablet. The app opened the file, showed a loading step, then failed before the boards appeared.
Common support areas
What support can usually help with
Restore, backup, and transfer
Questions about moving boards between devices, using backup and restore, or understanding what stays local and what has to be shared deliberately.
Import, export, and file opening
Problems with sharing a board, opening a received file, or understanding whether the issue happened during export, sharing, import, or restore.
Permissions and media
Help with camera, microphone, photos, or file access prompts, and basic guidance when photos or audio do not appear as expected.