SnapThen support
If you need help with SnapThen, email support@snapthen.com. Support can help with basic setup questions, Google Play unlock and restore issues, import or export questions, and permissions guidance.
What support can help with
- getting started with simple step-by-step boards
- questions about optional labels or optional recorded audio
- basic help with camera, microphone, photo, or file permissions
- understanding storage on your device and how the app works offline
Purchase and restore help
SnapThen uses a one-time Google Play unlock on Android. If you have trouble with a purchase or restoring access, include the device model, Android version, and a short description of what happened.
Payment processing is handled by Google Play, but we can help with app-side unlock questions where possible.
Import and export help
SnapThen supports exporting and importing one board at a time. If you are having trouble sharing or opening a board package, support can help you check the export file flow and the receiving device steps.
When contacting support, it helps to mention whether the issue happened during export, sharing, or import.
Permissions basics
- Camera is used when you want to take photos for a board.
- Photos or files access is used when you choose existing images or import or export a board package.
- Microphone is used only if you choose to record audio for a step.
You can also review the Privacy Policy for the current data handling details.