FAQ & setup guide

Start small, keep it familiar, and adjust from real use.

Most families do not need a perfect system on day one. SnapThen works best when the first board is short, built from real photos, and tied to a routine that already matters to the child.

Quick start

A straightforward first five-minute setup

1

Create one board for one routine you already know causes friction, waiting, or confusion.

2

Use real photos from the child's own world rather than generic symbols if familiar images work better.

3

Keep the routine short, usually two to four steps to begin with.

4

Add labels or audio only if they make the routine clearer, not just because the feature exists.

Common questions

Answers for families, carers, and supporting professionals.

What is SnapThen for?

SnapThen is for building short visual routines and first-then-next style sequences using familiar photos, optional labels, and optional audio.

It is especially useful for transitions, waiting, getting out the door, travel, everyday routines, and other what-happens-next moments.

Does SnapThen replace AAC?

No. SnapThen is not a replacement for specialist AAC systems. It is a supportive visual routine tool that can sit alongside AAC devices, PECS-style supports, visual timetables, and other communication strategies.

Do I need internet or an account?

No account is required for normal use, and the app is designed around local storage on the device rather than cloud sync.

Do the photos stay on the device?

In normal use, yes. SnapThen is designed to keep board data, photos, and optional audio on the device unless you deliberately export, share, back up, or restore content.

Should I add labels and audio to every step?

Usually not. The app supports them because they help some children and some routines, but many boards work best when the photo does most of the work.

Can I move boards to another phone or tablet?

Yes. You can export and share one board at a time, and the app also has backup and restore tools for wider moves when needed.

Who is the app for?

Parents, carers, school staff, SENCOs, therapists, and anyone helping a child who benefits from familiar visual routines and clear sequencing.

What if the first board does not work well?

Start simpler. Reduce the number of steps, swap in clearer photos, remove extra labels, or use a routine the child already knows. A useful board is usually more specific and less busy than people expect.

Useful habits

Tips that usually make boards better

  • photograph the real object, place, or activity if possible
  • keep one board focused on one routine
  • use simple labels instead of full sentences
  • test the board in the real setting, not only at home
  • change one thing at a time if the board needs refining
When to contact support

Questions that are worth emailing about

  • restore or backup problems
  • import or export issues
  • photos or audio not appearing as expected
  • permission prompts that block normal use
  • testing feedback about what feels confusing or too fiddly
Still unsure?

Support and privacy are both easy to find.

If you need practical help, use the support page. If you need the formal explanation of how SnapThen handles photos, permissions, and local storage, use the privacy page at the same stable link used from inside the app.